Legal

Terms of Service

Effective October 27, 2026

1. Who we are

Followkeeper is operated by Maguire Mathis, a sole proprietor in the State of Texas, USA, doing business as "Followkeeper" ("Followkeeper," "we," "us"). When you use Followkeeper, you are entering into an agreement with us. You can reach us at support@followkeeper.com.

2. Accepting these terms

These terms cover the Followkeeper Mac app, the Followkeeper AI service it connects to, and this website (together, the "Service"). By downloading, installing or using the Service, you agree to these terms. If you use the Service on behalf of a company, you confirm you are allowed to accept these terms for it. If you do not agree, do not use the Service. You must be at least 18 years old to use it.

3. What Followkeeper does

Followkeeper helps you keep track of your clients and follow up with them. It can read your messages and call history on your Mac (only after you grant macOS permission), remind you when someone is waiting on you, and draft replies and check-ins for you to review. Messages are sent through the Messages app on your Mac, using your own Apple account, and only after you approve them. Your client records are stored on your Mac.

4. Your account and your Mac

• You are responsible for your Mac, your Apple account and the devices you connect, and for keeping them secure.
• Followkeeper uses your own Apple account to send messages. Apple's terms apply to your use of Messages and iMessage. Apple sets its own limits and may restrict accounts it believes are sending unwanted messages. Followkeeper is designed for personal, one-to-one conversations at a human pace, not for bulk messaging, and we are not responsible for actions Apple takes on your account.
• Keep your own backups. Because your data lives on your Mac, we cannot recover it if your Mac is lost or damaged.

5. Your responsibilities when messaging clients

You decide what is sent, so you are responsible for it. In particular, you agree to:

• message only people who have a relationship with you or have agreed to hear from you, and stop messaging anyone who asks you to stop;
• follow the laws that apply to your messages, including the Telephone Consumer Protection Act, state telemarketing and "mini-TCPA" laws, quiet-hour rules, the CAN-SPAM Act where it applies, and consumer-protection and privacy laws;
• follow the rules of your profession and employer, including any rules about approved communication tools, record-keeping, disclosures, advertising and licensing (for example, NMLS and state mortgage regulations); and
• protect your clients' personal and financial information, including under the Gramm-Leach-Bliley Act where it applies to you.

Followkeeper does not give legal, compliance, lending, tax or financial advice. Ask your employer or an adviser if you are unsure whether you may use Followkeeper for your work.

6. AI drafts

• Drafts can be wrong. Followkeeper uses AI to write drafts and summaries. AI can make mistakes, misread a conversation, or state rates, dates, terms or facts incorrectly. You must review every draft before approving it. Drafts are not professional advice and must not replace your own judgment on anything regulated.
• Your input and output. You keep your rights to the information you put into Followkeeper and to the drafts it produces for you. You confirm you have the right to use the information you give it. We do not claim ownership of your drafts.
• Acceptable use. You may not use Followkeeper to create or send content that is illegal; that harasses, threatens or discriminates against anyone; that is sexual content involving anyone without consent; that impersonates someone or is designed to deceive (including deepfakes or false claims about loan terms or approvals); that contains malware; that reveals someone's private information without permission ("doxxing"); or that is spam. You may not try to get around the Service's safety limits or make the AI behave in ways it is designed to refuse.
• Moderation. Our AI provider and we may refuse requests that appear to break these rules. We may suspend access to the AI service if we reasonably believe it is being misused.
• Reporting. To report content or misuse, including content you believe infringes your rights, email support@followkeeper.com with the details. We will review it and act where appropriate.

7. Things you may not do

You may not use the Service for anything unlawful or fraudulent; send spam or bulk unsolicited messages with it; infringe anyone's intellectual property; interfere with or try to break the security of the Service (including probing, scanning, scraping, or introducing malware); try to reverse engineer the Service except where the law allows; resell or share access to the AI service; or use it to build a competing product.

8. Our property

The Service, including the app, its design, the Followkeeper name and logo, and the AI service, belongs to us and is protected by law. We give you a personal, non-exclusive, non-transferable license to use the app on Macs you own or control while you follow these terms. Your client data is yours, and these terms don't give us any rights to it beyond what we need to run the Service, as explained in our Privacy Notice.

9. Plans, payment and cancellation

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. When you subscribe, you also agree to Paddle's buyer terms.

• Plans. Followkeeper Pro is $39 per month and Followkeeper Partner is $79 per month, plus any sales tax or VAT that applies. Each plan includes a monthly allowance of AI drafts (1,500 for Pro and 3,000 for Partner). Unused drafts do not carry over.
• Free trial. New subscriptions start with a 14-day free trial. A payment method is required to start the trial. You will not be charged until the trial ends, and we will send a reminder in the app three days before. If you cancel before the trial ends, you will not be charged.
• Renewal. After the trial, your subscription renews automatically every month and your payment method is charged at the start of each period until you cancel.
• Cancelling. You can cancel at any time in the app under Settings, then Your plan, or through Paddle. When you cancel, you keep access until the end of the period you have paid for, and you will not be charged again.
• Switching plans. You can switch between Pro and Partner at any time. During the trial, switching does not change your bill. After the trial, Paddle charges or credits the difference for the rest of the current period.
• Refunds. Refunds are covered by our Refund Policy.
• Price changes. If we change prices, we will tell you at least 30 days in advance, and the new price will apply from your next renewal after that notice. You can cancel before then.
• Without a plan. Setup works without a plan. If you don't have an active plan, Followkeeper becomes read-only: you can still see and export your clients and history, but it won't send messages or write drafts.

10. Availability and changes

We work hard to keep Followkeeper running well, but we do not guarantee that the Service will be uninterrupted, error-free or always available. The AI service depends on internet access and on third-party providers. We may update, change or stop features. If we make a change that substantially reduces what a paid plan includes, we will tell you in advance, and you can cancel.

11. Suspension and termination

You can stop using Followkeeper at any time. We may suspend or end your access to the Service if you materially break these terms, if a payment fails and is not resolved, if your use creates a security or fraud risk, or if you repeatedly or seriously break the acceptable-use rules. Where it is reasonable, we will tell you first and give you a chance to fix the problem. If your access ends, your data stays on your Mac.

12. Disclaimers

Except as stated in these terms, the Service is provided "as is" and "as available." To the extent the law allows, we disclaim all implied warranties, including warranties of merchantability, fitness for a particular purpose and non-infringement. We are not responsible for messages you approve and send, or for how recipients, carriers, Apple, your employer or regulators respond to them.

13. Limit on liability

To the extent the law allows, we will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, business or data. Our total liability for any claim relating to the Service is limited to the amount you paid for the Service in the 12 months before the claim arose. Some places do not allow these limits, so they may not apply to you. Nothing in these terms limits liability that cannot be limited by law.

14. Indemnity

If someone makes a claim against us because of messages you sent with Followkeeper, or because you broke these terms or the law, you agree to cover our reasonable costs of dealing with it, to the extent the law allows.

15. Governing law

These terms are governed by the laws of the State of Texas and applicable US federal law, without regard to conflict-of-law rules. Any dispute will be handled in the state or federal courts located in Texas, unless the law where you live gives you the right to bring it elsewhere. Before bringing a claim, please contact us so we can try to resolve it informally.

16. Changes to these terms

We may update these terms from time to time. If a change is significant, we will let you know in the app or by email at least 14 days before it takes effect. If you keep using the Service after a change takes effect, you accept the updated terms.

17. Everything else

These terms, together with our Privacy Notice and Refund Policy, are the whole agreement between you and us about the Service. If part of these terms can't be enforced, the rest still applies. If we don't enforce a term right away, we can still enforce it later. You may not transfer these terms to someone else without our permission. We may transfer them if the business changes hands, and we'll tell you if that happens.

18. Contact

Questions about these terms? Email support@followkeeper.com.