Refund Policy
Effective October 27, 2026
The short version
- Try it free for 14 days. Cancel before the trial ends and you pay nothing.
- Changed your mind after a charge? Ask within 14 days of that charge for a full refund of it.
- Cancel any time in one click, and you won't be charged again.
Free trial
Every new Followkeeper subscription starts with a 14-day free trial. Nothing is charged during the trial. We send you a reminder in the app three days before it ends. If you cancel before the trial ends, you are never charged.
14-day refund window
If you're not happy with Followkeeper for any reason, you can request a full refund of any subscription charge within 14 days of the date of that charge. This applies to your first payment after the trial and to every monthly renewal. You don't need to give a reason.
After 14 days, a charge is generally not refundable. If you cancel, you keep access until the end of the period you've paid for and you won't be charged again. If something went wrong, for example the Service didn't work or you were charged by mistake, contact us anyway. We review every request and want to make it right.
How to request a refund
Followkeeper is sold through Paddle.com, our authorized reseller and Merchant of Record, so refunds are issued by Paddle. You can request one in either of these ways:
- Go to paddle.net, find your Followkeeper order using the email on your receipt, and request a refund there.
- Or email support@followkeeper.com with the email address you used to subscribe, and we'll arrange it with Paddle.
Approved refunds go back to your original payment method. They usually appear within 5 to 10 business days, depending on your bank.
Cancelling
You can cancel at any time in Followkeeper under Settings, then Your plan, then Cancel, or through the link in your Paddle receipt. Cancelling stops future charges. It does not by itself refund a past charge, so if you also want a refund, request one as described above.
Switching plans
If you move from Partner to Pro after your trial, Paddle credits the unused difference for the rest of that month. If you move from Pro to Partner, Paddle charges only the difference.
Your data
A refund or cancellation never deletes anything. Your clients, notes and history stay on your Mac, and you can always view and export them.
Your legal rights
This policy doesn't limit any rights you have under consumer protection laws where you live.
Contact
Questions? Email support@followkeeper.com.