This is a very important question and can impact how well our methods work with your account. If you’ve worked with another agency or have grown your account on your own, we’re going to have to be a bit more careful to avoid action blocks (limited account actions imposed by Instagram) + other issues.
The truth is, we don’t know who your other agency was. They might have been using shady, spammy tactics that have hurt your Instagram Trust Score (more on this below). They might have followed thousands of accounts per day, used software to create artificial engagement, or any number of spammy techniques. Instagram is smarter now, and can spot that activity from a mile away.
For us to grow your account, we need to follow around 200 people per day, 6,000 people per month. If we can’t do that, you’re not going to see continuous growth. If your account is damaged, we’ll need to repair it, which can slow down initial results. But if you’re patient, we can get your account back on track.
That being said, if you worked with another agency, we’re happy to work with you. Keep in mind, however, that action blocks are more likely to occur since your Instagram Trust Score might have been tarnished by the other agency’s work or your own efforts to grow your account.