PAYMENTS AND SUBSCRIPTIONS
By subscribing to our service, you agree and give us the right to charge your card automatically on a monthly basis as long as your subscription period is active. You can cancel your subscription anytime, without any additional charges by emailing firstname.lastname@example.org.
Your card details are never stored in our database. We do not have access to your full payment information. Instead, they are secured safely with Stripe – our payment gateway.
YOUR ACCEPTANCE OF THESE TERMS
By subscribing to the FOLLOWKEEPER growth service, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our service. Your continued use of FOLLOWKEEPER following the posting of changes to this policy will be deemed your acceptance of those changes.
Please read this policy carefully. This is the REFUNDS POLICY at FOLLOWKEEPER.
FOLLOWKEEPER offers several non-tangible irrevocable goods that we DO NOT issue refunds once the order is completed. You, as a customer are responsible for understanding this upon subscribing for any services on www.followkeeper.com.
It is important to note that by subscribing to our services you are fully agreeing to our REFUNDS POLICY. You as a customer agree to pay and take responsibility for all charges made in accordance with your subscription and these policies.
You may cancel at any time prior to the end of your subscription period. No prorated refunds are provided for cancellations made before the end of the subscription period.
Our monthly subscriptions automatically renew at the end of each billing cycle which equals one month after you subscribed and made a payment to FOLLOWKEEPER. Monthly subscriptions come with no contracts, cancel anytime! To avoid auto-renewal, you MUST send in a cancellation email at least five business days before your next billing date to email@example.com. No exceptions are made.
Any subscriptions over one month are considered binding contracts. This means you cannot get a refund for any reason. Any subscriptions over one month will auto-renew at the end of the billing cycle. To avoid auto-renewal, you MUST send in a cancellation email five business days before your next billing date to firstname.lastname@example.org. No exceptions are made.
HOW DO I CANCEL MY SUBSCRIPTION?
If you would like to cancel your FOLLOWKEEPER subscription before the next billing date simply email email@example.com AT LEAST FIVE DAYS before the next renewal date with the following information:
- Subject line: Please write the word ‘CANCEL’
- Body of the email: Please write your Instagram username
*Again, in order to avoid auto-renewal you MUST send in your cancellation email FIVE BUSINESS DAYS before your next billing date to the email address firstname.lastname@example.org.
FAILED CREDIT CARD CHARGES
If FOLLOWKEEPER is unable to bill your credit card, we have the right to terminate service immediately. Our payment gateway Stripe will retry your card periodically for 7 days after if fails. If it is not successful at the end of the 7 day cycle, your account will be cancelled. Subscriptions that have been terminated may be reactivated if valid payment information is entered and we can successfully charge the card for all debits made on the account since the failed charge.
If you have any questions about our BILLING POLICIES, please contact us: email@example.com.